From 6 to 30 April 2015 in Nizhny Novgorod region within the framework of implementation of the Committee Against Torture project «Open Hall – Providing Access to Justice» a hot line for citizens who suffered from medical staff’s actions will be functioning. Nizhny Novgorod telephone number 423-02-63 will be available for calls every weekday from 8.00 to 20.00.

Hot line telephone number for victims of medical staff actions

During the last year relatives of patients of several medical institutions applied to law-enforcement agencies with complaints reporting that their relatives died as a result of poor quality of medical assistance. The Committee Against Torture is dealing with two cases of young women’s deaths in Dzerzhinsk and Lyskovo, and criminal proceedings have been initiated in their regard. 

Due to more and more frequent complaints of the patients and their relatives reporting poor quality of medical assistance INGO «The Committee Against Torture» within the framework of implementation of the Committee Against Torture project «Open Hall – Providing Access to Justice» opened a hot line for citizens who suffered from medical staff’s actions, on which any Nizhny Novgorod citizen can call. From 6 to 30 April (from 8.00 a.m. to 20.00 p.m., during weekdays) 423-02-63 telephone number will be available for reporting violations, leaving one’s contacts and making an appointment with a lawyer in person, in the course of which the documentary evidence of the case will be scrutinized and algorithm for protection of violated rights will be elaborated. 

In order to make communication with a hot line specialist more effective we ask you to be ready to dwell on the following questions: 

– what happened (harm to health, death, morale or material damage, etc.),
– when, where and what kind of treatment was performed, 
– what fact represents violation of rights,
– how it can be proved, 
– what documents are available for this. 

«Medical subject has never been our line of priority. However, recently we receive more and more complaints from the citizens of the region reporting poor quality of medical assistance. Since in such cases doctors act on behalf of the state, it means that it is a human rights violation, – head of investigations department of Nizhny Novgorod office of the Committee Against Torture Dmitry Utukin emphasizes. – In this regard we decided to try such a monitoring tool as a hot line, in order to assess the level of the problem and in future take measures for protection of the rights of citizens who suffered from poor quality of medical assistance, accordingly».